Frequently Asked Questions

Everything you need to know about shopping at PatPat

How long does shipping take for my order?

Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unwashed, unworn, and in their original packaging with tags attached.

How do I determine the right size for my baby or child?

Each product page features a detailed size chart. We recommend measuring your child's height and weight and comparing it to our guide for the most accurate fit.

Are your materials safe for newborn skin?

Yes, we prioritize safety and comfort by using high-quality fabrics that meet safety standards, ensuring they are soft and non-irritating for sensitive skin.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your country.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's progress.